Exchange and Return Policy
Our product exchange policy aims to provide customers with complete security regarding products purchased in our store. Free products cannot be exchanged under any circumstances. All our products are guaranteed against manufacturing defects.
We also exchange products that are different from the one ordered by the customer. If you receive a product from us with a manufacturing defect or different from the one you ordered, follow these steps to exchange it:
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Please inform our team about the problem via our email (suporte@doutorgigabyte.com.br), sending clear photos or videos of the defective product or the wrong product you received, within 3 days of receipt. Please note that we will not make exchanges or refunds after this period.
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Your complaint will be analyzed within a maximum of 2 business days and, if the problem is confirmed, we will contact you via email and you will be able to choose one of the following alternatives:
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Receive a refund of the amount paid.
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Receive a new product identical to the one ordered.
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Receive a product of similar value.
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Receive a coupon for the value of the product to use on future purchases.
We will not exchange products that are not the right size for the customer:
We provide measurements in centimeters for our products so that there is no error in choosing the size.
According to the Consumer Protection Code - Article 18, there is no legal obligation for the store owner to make exchanges due to consumer regret regarding color, size, model, or any other reason.
The right guaranteed to the customer by the consumer protection code is to make exchanges only in the case of defective products.
