Frequently Asked Questions
HOW CAN I GET IN TOUCH?
Email: support@doutorgigabyte.com.br
WhatsApp: (81) 98365-5465
HOW LONG DOES IT TAKE FOR DELIVERY?
Orders have a delivery period of 2 to 4 weeks (usually in 2 and a half weeks it is already at the customer's home). Orders processed by card take 24 hours, for orders paid by bank slip in 2 to 3 BUSINESS days.
WHAT METHODS OF PAYMENT ARE ACCEPTED?
We accept Boleto and also Visa, Mastercard, Hipercard, Elo cards.
NOTE: When paying by credit card, your order will be shipped more quickly.
WHAT IF THE PRODUCT IS DEFECTIVE?
If the product is defective, you must contact us by email "suporte@doutorgigabyte.com.br" or by WhatsApp "(81) 98365-5465" sending an image of the product within 7 days so that we can expedite a new product or refund.
HOW LONG DOES IT TAKE FOR ME TO RECEIVE A TRACKING CODE?
We process orders Monday through Friday . Once payment is received, orders take 2-7 business days to be processed and shipped to the post office.
***WE DO NOT SHIP ANY PRODUCTS ON WEEKENDS.
WILL I HAVE TO PAY SOMETHING IN ADDITION TO THE PURCHASE?
No, the price is what is described in our advertisement, check the free shipping conditions for your region!
IS IT SAFE TO MAKE PAYMENT ONLINE ON THIS SITE?
When you purchase online using your credit card, all your information is entered into a secure SSL page called Mercado Pago. Your information is encrypted in SSL and sent directly to the credit card provider's network, where the card and transaction are authorized and approved. Your credit card information is not stored on our servers.
HOW WILL I TRACK MY PRODUCT?
Access the post office page and enter your tracking code.
WHAT DO I DO IF SOMETHING IS MISSING FROM MY ORDER?
This has never happened, but if anything appears out of the ordinary or missing, please contact us immediately.
